FAQ

WHAT IS LUPARA?

LUPARA is built around individuality, confidence, and the freedom to create your own direction.

Our philosophy is simple:

Lead. Unleash. Legend.

WHERE CAN I SHOP LUPARA?

Official LUPARA products are available through our online store.

HOW DO I KNOW WHICH SIZE TO CHOOSE?

Sizing information will be provided on individual product pages.

We recommend reviewing the size information for the specific product before placing your order.

HOW WILL I KNOW MY ORDER HAS BEEN CONFIRMED?

After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.

HOW CAN I TRACK MY ORDER?

Where tracking is available, tracking details will be provided once your order has been dispatched.

CAN I CHANGE MY ORDER AFTER PLACING IT?

If you need to request a change, contact us as soon as possible.

Once an order has entered processing or has been dispatched, we may not be able to make changes.

CAN I CHANGE MY DELIVERY ADDRESS?

Contact us immediately if you notice an incorrect delivery address.

We cannot guarantee address changes once an order has entered processing or has been handed over to the courier.

WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

Contact us with your order number, details of the issue, and photographs where appropriate.

Our team will review the situation and help resolve it.

DO YOU ACCEPT RETURNS OR EXCHANGES?

Return and exchange eligibility is subject to our Returns & Exchanges policy.

Please review that page before submitting a request.

HOW CAN I CONTACT LUPARA?

Visit our Contact page and send us a message through the contact form.

For order-related enquiries, include your order number whenever possible.

HOW CAN I HEAR ABOUT NEW LUPARA RELEASES?

Join the LUPARA Circle through the email signup on our website and follow LUPARA on Instagram for new releases and announcements.