Refund policy
LUPARA Return & Refund Policy
Last updated: August 2026
At LUPARA, we want you to be confident in your purchase. If something isn't right, eligible items may be returned in accordance with the policy below.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be in the same condition in which it was received
- Be unworn and unused
- Have all original tags attached
- Be returned in its original packaging
- Include the receipt or proof of purchase
Items that do not meet these conditions may not be eligible for return.
HOW TO REQUEST A RETURN
To start a return, contact us at:
Please include your order number and reason for the return.
Returns must be sent to:
Do not send an item back without first contacting us.
If your return request is accepted, we will provide instructions on how and where to send your package.
Items returned without prior approval may not be accepted.
RETURN SHIPPING
This is the one part you still need to decide before publishing.
Choose one of these:
If LUPARA pays return shipping:For approved returns, LUPARA will provide a return shipping label at no additional cost to the customer.
If the customer pays:Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Shopify specifically recommends that a refund policy state who pays the return shipping cost, along with the return period, return address, refund timing, and contact information.
For a new clothing brand, I would generally use the customer-pays return shipping for normal returns, while LUPARA covers the cost when the wrong, damaged, or defective item was sent.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it is delivered.
If your item is defective, damaged, or you receive the wrong product, contact us immediately at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where applicable
We will review the issue and provide the appropriate resolution.
For confirmed damaged, defective, or incorrect items, LUPARA should cover the applicable return or replacement shipping cost.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items without their original tags
- Items without their original packaging
- Personalized or custom-made products
- Gift cards
- Sale or final-sale items
Please contact us if you're unsure whether your item is eligible for return.
SALE ITEMS
Unfortunately, sale or final-sale items cannot be returned or refunded, except where otherwise required by applicable law.
EXCHANGES
If you would like a different size or product, the fastest method is to return the original eligible item.
Once the return has been accepted, you may place a separate order for the item you want.
This also helps avoid situations where the requested replacement becomes unavailable while the return is in transit.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card provider, or payment provider may require additional time to process and display the refund after it has been issued.
Shopify supports refunds back to the original payment method, which matches this policy structure.
If more than 15 business days have passed since we approved your return and you have not received your refund, contact:
ORDER CANCELLATIONS
If you need to request a cancellation, contact us as soon as possible after placing your order.
If the order has already been processed or dispatched, cancellation may no longer be possible, and the standard return process may apply instead.
CONTACT US
For return, exchange, refund, or damaged-order questions:
LUPARA Customer Support
Email: lupara.co.inn@gmail.com
Please include your order number whenever contacting us about an existing purchase.