Returns & Exchanges

RETURNS & EXCHANGES

We want every LUPARA order to reach you as expected.

If you experience an issue with your order, please contact us at lupara.co.inn@gmail.com with your order number and details of the issue.

RETURN ELIGIBILITY

Items must meet LUPARA’s return conditions to be eligible for return or exchange.

Final eligibility may depend on the condition of the product, the reason for the return, and the date the order was delivered.

CONDITION OF RETURNED ITEMS

Unless the item was received defective or damaged, products should be returned unused, unworn, unwashed, and with their original tags and packaging intact.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and include:

Your order number, a description of the issue, and clear photographs where applicable.

Our team will review the request and provide the appropriate next steps.

REFUNDS

Approved refunds will be processed according to the original payment method and applicable payment-processing timelines.

NEED HELP?

lupara.co.inn@gmail.com

We’ll help you with the next steps.

Important: once the client tells you something such as 7-day returns / exchanges only / no returns on sale items, we should rewrite this into the exact final policy.